Privacy Policy

2.Information We Collect

We may collect and hold personal information about you in the following circumstances:

Information you provide directly

• Your name, email address, phone number, and postal address when you submit an enquiry, request a quote, or contact us
• Project details, site location, and preferences when you request design or pricing information
• Financial information relevant to assessing your project requirements (not payment card details)
• Employment details, CV, and professional qualifications when you apply for a role with us
• Feedback, reviews, and testimonials you choose to share with us
• Newsletter subscription details and communication preferences

Information collected automatically

• Browser type, IP address, device type, and operating system when you visit our website
• Pages viewed, time spent on the site, referral source, and clickthrough behaviour via cookies and analytics tools
• Geographic location (general region, not precise GPS coordinates)
• Photographs or video captured by surveillance systems if you visit our Northbridge office

Information from third parties

• Referrals from real estate agents, land developers, or other parties who connect you with us - we will only use information provided with your consent
• Publicly available information relevant to your project site or enquiry

3.How We Use Your Information

We use personal information we collect for the following primary purposes:

• Responding to enquiries - to provide quotes, answer questions, and communicate about your project
• Delivering our services - to manage your build project from design through to handover
• Improving our products and services - to analyse customer feedback and understand how we can do better
• Marketing communications - to send you relevant information about our designs, promotions, and news, where you have opted in or where we believe it is reasonably expected
• Business administration - for invoicing, record-keeping, legal compliance, and internal reporting
• Recruitment - to assess job applications, conduct interviews, and manage employment relationships
• Safety and security - to maintain the safety of our office, display village, and factory

We will not use your personal information for purposes that are incompatible with those stated above without seeking your consent or as otherwise permitted by law.

Direct marketing

With your consent, we may send you direct marketing communications by email, SMS, or mail. Every marketing message includes a clear and easy opt-out option. You may unsubscribe at any time by contacting us at sales@velocihomes.com.au or using the unsubscribe link in any email we send you.

4.Sharing Your Information

We do not sell your personal information to third parties. We may disclose your information to:

Service providers

• IT service providers who maintain our systems and website
• Marketing platforms used to manage email communications
• Finance brokers and lenders if you request finance referral assistance
• Engineers, certifiers, and council authorities in connection with your build project
• Delivery and installation contractors involved in your project

Legal and regulatory requirements

• Government agencies, regulators, and law enforcement where required or authorised by law
• Courts, tribunals, or legal advisors in connection with any legal proceedings

Business transfers

If Veloci Homes is involved in a merger, acquisition, or asset sale, your personal information may be transferred to the acquiring party as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

All third parties we engage are required to handle your personal information in accordance with Australian privacy law and our data handling requirements. We do not disclose personal information to parties located outside Australia unless necessary and with appropriate safeguards in place.

5.Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience and understand how our site is used. Cookies are small text files placed on your device by your browser.

Types of cookies we use

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.oaic.gov.au.

Google Analytics

We use Google Analytics to collect information about how visitors use our website. This information is used to compile reports and improve our site. Google Analytics collects information anonymously. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

6.Data Security

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, use, modification, or disclosure, including:

• Secure HTTPS encryption on all pages of our website
• Access controls limiting who within our organisation can access personal information
• Regular security reviews of our systems and processes
• Physical security measures at our Northbridge office and associated facilities
• Contractual obligations on third-party service providers to maintain appropriate security

While we take all reasonable precautions, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security but will notify you and the relevant authorities in the event of a data breach that is likely to result in serious harm, in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

7.Your Rights

Under the Australian Privacy Principles, you have the following rights in relation to your personal information:

Access

You may request access to any personal information we hold about you. We will provide access within a reasonable time frame, typically within 30 days. In some circumstances, we may be unable to provide access (for example, where access would unreasonably impact the privacy of others), and we will explain why.

Correction

If you believe personal information we hold about you is inaccurate, incomplete, or out of date, you may request that we correct it. We will make corrections promptly and, where relevant, notify third parties to whom we have disclosed the information.

Opt-out of marketing

You may opt out of direct marketing communications at any time by contacting us or using the unsubscribe link in any marketing email.

Complaints

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, you may lodge a complaint with us. We will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

To exercise any of the above rights, please contact our Privacy Officer at sales@velocihomes.com.au or in writing to 8/109 James St, Northbridge WA 6003.

8.Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at sales@velocihomes.com.au and we will take steps to delete that information.

9.Third-Party Links

Our website may contain links to third-party websites, including finance providers, council websites, and industry bodies. These websites have their own privacy policies that we do not control. We encourage you to review the privacy policy of any third-party website you visit. We are not responsible for the privacy practices or content of those sites.

10.Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or a notice on our website.

Your continued use of our website or services following any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

11.Contact Our Privacy Team

For any questions, concerns, or requests relating to this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: sales@velocihomes.com.au
• Phone: +61 400 182 297
• Postal address: Privacy Officer, Veloci Homes Pty Ltd, 8/109 James St, Northbridge WA 6003

Response time: We acknowledge all privacy enquiries within 5 business days and aim to resolve them within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001